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Publicly Begging the Kind Frigidaire People...
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We have a 3 yr old Frigidaire side by side stainless steel CRAP of a refrigerator. I've held off on blogging about it. For 2 weeks in February it was useless. The freezer part worked, but not the fridge.  Everything went bad before we realized it. It took two weeks to order parts and have it fixed. Two week with no milk. Repeat in June. Two weeks with no milk. (We've tried icing it, but it still goes bad.) It was 'repaired' yesterday. Today everything had already spoiled again. 

We have the 4 year warranty, but! But! BUT! You have to have 3 major repairs and NEED A FOURTH one in the space of 12 months before you get a new fridge. It was pointed out to me today that I'm still technically only on repair #2 since yesterday's repair didn't work but they'll probably come back soon and try again. 

I have a lot of kids who drink a LOT of milk and can't. Frigidaire, I'd love it if you'd fix this for good and not make me wait through two more inevitable recurrences. I know you are a reputable brand and you make fantastic appliances. I just happened to get one of very few 'lemons' and I'm hoping you'll make  some nice cold lemonade out of this situation and deliver a new one.

I"ll give you all the good press I'm capable of, and my sincerest gratitude.

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Your Comments

Jeana Said:

I don't know how reputable Frigidaire is any more. Is it just a coincidence that you got a lemon Fridge, I got a lemon washer and Kim at Life in a Shoe got a lemon washer too? Oh, and they're ALL Frigidaire? They lost all my business long ago.

on Jul 14, 2007 8:24:03 AM
Diane Said:

Yet, another example that "customer service" is a thing of the past. Just be careful, in case Frigidaire has adopted Sprint's policy...if you bug them too much they could send you a letter announcing that they have dropped you from their plan. Sprint sent out a letter to 1,000 customers that they had been dropped from their service plan because they used customer service too much! Can you believe it!

On the bright side......you get to go out to eat!?!?

Diane

on Jul 14, 2007 8:40:44 AM
Nicole Said:

Oooo Frigidare *this is me shaking my fist*

on Jul 14, 2007 2:08:58 PM
Amy Said:

I went through that same dance with our side-by-side fridge. It's SO frustrating to lose all the expensive groceries over and over again! We finally decided to cut our losses and buy a new one... and our french-door, freezer-drawer-on-bottom Maytag has been wonderful. :)

on Jul 14, 2007 3:56:33 PM
Summer Said:

Weird . . . same thing just happened to my friend. Only by the time they added up all repair costs, it was cheaper just to buy a new one. Her fridge was only 3 years old --- Frigidaire also . . . Good luck!

on Jul 14, 2007 8:18:32 PM

our fridge just died too. i don't even want to type the amount of how much the new one cost! but let me just say - if I am going to spend that much money I want it to be far more exciting than a fridge! THEN the new one was hooked up wrong and flooded our basement. Now we need to cut out a bunch of the ceiling and replace dry wall, etc... good grief!!!!!! not happy.

on Jul 14, 2007 11:59:11 PM
Sarah Said:

I love your blog... so true to life and very funny!

on Jul 15, 2007 5:05:02 PM
Heather Said:

I feel your pain! We bought a Frigidaire with an extended warranty and guess what, that thing never worked right from the start. They did end up replacing it under the 'lemon' law but I hate to be the bearer of bad news....the 'new' one has the same issues. Apparently, they are only willing to replace it one time after that you are stuck with it. I hope yours decides to straighten up and give you trouble no more! As for me.....I'm going to keep asking Santa for a new one (never give up hope!) LOL!

on Jul 15, 2007 9:11:57 PM
Cheryl Said:

What a bummer!In the meantime, you can buy the individual unrefrigerated chocolate milk...maybe that might help!

on Jul 15, 2007 10:15:29 PM
livin4Him6 Said:

Though I'm not glad you are going through this, I'm glad that you shared it. We are going to buy a new fridge in the near future and after reading your blog and the comments it will not be a "F".

on Jul 16, 2007 7:30:40 AM
Linda Said:

If you would like to check out some different makes/models let me know and I will connect you with a great resource.

Sorry to hear you got a "lemon".

on Jul 16, 2007 9:38:13 AM

Ugh. Sounds like a lemon. I am so sorry..... keep the faith, do not give up. Be relentless. I believe in you!!!!!!!!

on Jul 16, 2007 11:09:28 PM
Ann Said:

I would never buy another Frigidaire again. The top freezer fridge died after 2 years. the Washer died after 1 year. I also have the dryer and I am keeping my fingers crossed. The repair bills are more than the original cost. (almost. I think they need to think about the customer more than the bottom line. With garbage like they are sellin I hope they go out of business soon, so more people won't have to go thru what I did.

on Aug 6, 2007 5:09:46 PM
Andrea Said:

Well, I thought that buying a Frigidaire was buying a good thing. DEFINITELY NOT!!!!! I have had a side by side Frigidaire for less than a year. A month ago the freezer stopped working completely. I called my mom, her Frigidaire did the same thing a couple months back, apparently the auto defrost does not really work. Called the repair people and, indeed, the auto defrost died. They ordered another auto defrost timer, took two weeks to get it, came and put it in almost two weeks ago. Still no ice, my freezer is not working and now my fridge is warm to where my food is spoiling. This is over a month and still no repair. The repairman has been to my house three times and is still scratching his head! I called Frigidaire (FROM WORK) and this man kept telling me over and over to go stand in front of the fridge to do some troubleshooting. I told the man several times that I was at work and was not interested in trouble shooting, I wanted the name of somone who COULD fix my refrigerator or I wanted a new one. His reply: Maam, if you will just open the door of your fridge......I AM NOT CLOSE TO MY FRIDGE, I AM NOT IN THE SAME HOUSE OR ROOM WITH MY FRIDGE. Well, maam, if you will have someone else open your fridge and you can give them the directions. How is that supposed to work? Do all morons in the U.S. work for Frigidaire???????
Hoping for a new fridge.

on Sep 27, 2007 12:43:47 PM
Karen Said:

I have a 31/2 year old Frigidaire that has had 3 service repairs in the past 3 years. It is a lemon. The last repair rendered it unrepairable!!! They will not replace it. DO NO BUY FRIGIDAIRE/ELECTROLUX!

on Apr 28, 2011 3:40:52 PM
HolyMama! Said:


Ha! I hear ya, Karen. Ours turned Into a side by side freezer/freezer. We put it in the garage and use it still but not as a fridge! :)


www.holymama.org

on Apr 28, 2011 3:48:00 PM